Support
How can we help?
Nijam is built by a small team that reads every message. Whether you’re stuck on setup, have a billing question, or hit a bug, here’s how to get unblocked fast.
Last updated June 20, 2026
Email us
The fastest way to reach a human. Account, billing, bugs, feature requests, anything. We usually reply within one business day.
Read the docs
Setup guides for the Playwright, pytest, and Vitest reporters, CI integration, secret keys, and the MCP server, most answers live here.
Integration help
Runs not showing up, a reporter not uploading, or Slack and GitHub checks misbehaving? Send us the project and a CI log and we’ll dig in.
Report a security issue
Found a vulnerability? Email us with the details and steps to reproduce. Please give us a chance to fix it before disclosing publicly.
Getting a fast answer
Email support@nijam.dev from the address on your account and include as much as you can, the more context, the faster we can help:
- Your organization and project name (or the project ID from the dashboard).
- What you expected to happen and what happened instead.
- For ingest or CI problems: which reporter and version, and a snippet of the CI log around the upload.
- A link to the run or page in Nijam where you saw the issue, if there is one.
Setup & integrations
Most setup questions are covered in the documentation. A few common ones:
- Runs aren’t appearing. Check that your CI is sending a write-only ingest key (
nij_sk_…) for the right project, and that the reporter step ran after your tests. - “No Branch Info” on a run. Your CI didn’t pass a branch, set it in the reporter config or CI environment as shown in the docs.
- Slack or GitHub checks missing. An organization admin needs to connect the integration first; reconnect it from the org’s integration settings.
Account & billing
You can change your password, set up two-factor authentication, and manage connected accounts from your account settings. For plan changes, invoices, or anything billing related, email support@nijam.dev and we’ll sort it out. Billing is handled by Polar, see the pricing page for current plans.
Security & privacy
To report a vulnerability, email support@nijam.dev with steps to reproduce and give us a reasonable window to fix it before public disclosure. For how we handle and protect your data, see our Security and Privacy Policy pages.
Response times
We’re an early-stage team, so we don’t offer a formal SLA yet, but we read every message and aim to reply within one business day. Urgent, account-blocking issues get priority; please say so in the subject line.